Customer Support Specialist – Digital Extremes

Published On: 28 February 2024Categories: Careers

Founded in 1993 by James Schmalz, Digital Extremes ranks as one of the world's top independent video game development studios. Originating with the co-creation of Epic Games' multi-million unit selling Unreal® franchise including Unreal and Unreal Tournament, Digital Extremes went on to develop Dark Sector®, BioShock® for the PlayStation®3, the BioShock 2 multiplayer campaign, and The Darkness® II.

The Customer Support Specialist will take the initiative to do everything possible to ensure that every player is beyond satisfied. The incumbent will possess strong organizational and multi-tasking skills combined with a good technical understanding with the ability to learn new tech tools quickly.

Required Skills

1+ years of related experience
Relevant tech/IT related certifications or similar experience
Fluent English speaker, reader, and writer
Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
Good knowledge of the principles of great customer service
Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
Good technical understanding and a quick study of new tech tools
Strong organizational and multitasking skills
Depending on area of focus, the following may also apply:
- Knowledge of Warframe and support tools (Wam Admin, external partner billing tools)
- Previous billing experience an asset
- Education in a technical field (Computer Science or IT)
- Experience with common investigation and negotiation methods
- Understanding of home networking & security software; Networking, LAN & WAN troubleshooting for Routers, Firewalls and Anti-Virus programs
- Adept at troubleshooting, diagnosing and repairing technical problems on PC, console and networks.